What Should I Put in My Cleaning Service Contract to Avoid Client Disputes?
Having your client sign a written contract before starting a job could save your cleaning or janitorial business a lot of money and headache later on. If a dispute with a client or unexpected lawsuit happens, this document will help you better defend your business. Otherwise, you could be left cleaning up a financial mess from disagreements over service expectations, payment, and more.
Contracts are helpful in building and strengthening relationships with clients, too. Clearly defined rates, terms, and conditions help eliminate confusion between parties and set expectations for the quality of work to be performed. A lawyer can help you draft an initial contract which can then be tailored to each job after.
Below are some details often included in a cleaning or janitorial service contract that can help avoid future conflicts with clients.
Service Schedule Details
• Start and end dates of service
• Frequency of work to be performed
• Days and times work will be performed
• Procedures for entering and exiting the premises each workday
Services to Be Performed and Supplies
• Areas and facilities to be cleaned
• Detailed list of tasks to be completed in each area
• Responsible party for purchasing and maintaining cleaning supplies and equipment
Rates and Payment
• Costs for services (per hour or per job)
• How often the client will be billed (e.g., monthly)
• Payment due date
• Payment methods (e.g., check, credit card, cash)
Refund and Cancellation Terms
• Refund policy for incomplete work or complaints
• Notice period for canceling services
• Cancellation fee, if any
If no further clarification is needed, ask your client to sign the contract. Both of your signatures make it legally binding and enforceable.
Looking to better protect your cleaning or janitorial service business from costly claims?Check out NIP Group’s MaintenancePro insurance program and contact your broker for more information.
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